Don brings almost 40 years of combined experience from the service side of the franchised new car dealership and the VSC industries. He works for American Guardian Warranty Services, Inc. in the capacity of Assistant Vice President of Asset Management analyzing dealer/client loss experience in order to create rehabilitation plans to make an account profitable. He also works with internal administrative departments to develop and implement quality assurance processes and measures. He has worked with a number of service contract administrators over the years either as a direct employee or in the role of consultant. Don has also been a presenter/panel moderator at a number of industry conferences and has authored a several articles published in Providers & Administrators (P&A) magazine.