HomeSpeakersJean Bredeson

Jean Mork Bredeson is President and Managing Director of SERVICE 800, a specialty company that designs and provides resources for US and international service quality measurement, customer satisfaction and customer follow-up programs, particularly for services and warranty delivery in multiple verticals. SERVICE 800, based in Minneapolis, London and Shanghai performs both transactional and relationship studies via web and telephone interviews in 30 languages every day.

Bredeson is a former engineer, manager, and executive for service organizations including Xerox and General Electric, and has been an active industry volunteer for GWSCA (Global Warranty & Service Contract Association), CompTIA (Computing Technology Industry Association), AFSMI (Association of Field Service Managers), SSPA (Service and Support Professional Association), TSA (Technical Support Association) and other executive service management organizations. She can be reached at 800.475.3747, +1 952.253.6103 or This email address is being protected from spambots. You need JavaScript enabled to view it. .

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