Claim Processing

This course will teach professionals the best techniques and practices used to streamline claim processing and ensure lowest cost and highest quality claims. The targeted audience is any professional who is part of or works with a warranty team or managers dedicated to continuous business improvement.

At the completion of this course, students will: 

  • Understand the role of claim processing.
  • Understand the procedure of claim processing in light of cross-industry best practices.
  • Be able to use aftermarket troubleshooting tools.
  • Understand standard repair times.
  • Understand and be able to use claim descriptions and coding of claims accurately.
  • Understand how and when to use claim analysts versus autopay.
  • Understand techniques to ensure positive dealer response.
  • Understand how and where to apply best practices at your job and your company.




For any questions regarding individual courses or GWSCA's training as a whole,

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