This highly interactive workshop utilizes a proven self-assessment tool, known as "The Maturity Model," to guide original equipment manufacturers (OEMs) as they evaluate their warranty management and service contract programs. A facilitator will assist as your team progresses through a hierarchy of conditions to arrive at your current level of process maturity. By the conclusion of the workshop, you will have established next steps for your program and composed a formal report for senior management.
Learn how to
Who should attend
Anyone involved in warranty and service contract programs that are managed by, or managed on behalf of, original equipment manufacturers (OEM)
Duration: 2 days
This course is offered on-site only.