Innovate: Introduce something new; change something established.
Educate: Develop, train, and inform.
Advance: Move or bring forward.
In July 2012, the Institute of Warranty Chain Management (IWCM) did each of these things and became the Global Warranty and Service Contract Association (GWSCA). Of course, our name change represents but one step in our transformation.
As our new name implies, we’ve widened our vision. We recognize that we need to serve the global community in warranty as well as the service contract industry. We did so because as an industry grows, so, too, do its educational, training, data and information resource, and standard setting needs. The service contract industry continues to see rapid growth and experience the pains that go along with it. We are the only organization that makes available to the warranty and service contract industry and its members programs, resources, and services designed meet industry needs and to advance the individual knowledge and capabilities of professionals in the field.
Another important step in our remaking has been to expand our Board of Directors to include several additional highly experienced and accomplished warranty and service contract professionals. The Board has been re-energized. And this has propelled us forward because being a GWSCA Director requires hard work and dedication. Each new member has brought fresh, new ideas and vision coupled with high energy and has contributed resources that have enabled redevelopment to become a reality. As a result, in addition to new and better quality programs and services, we are also able to offer new tools for research, networking, and career development.
While there has been much in the way of change, our core focus remains constant: To have the fields of warranty management and administration and service contract management and administration recognized as professions by the business community at large, to foster and promote the individual professional development of warranty and service contract professionals, and to lead the continued development of innovative methods and solutions for improving the warranty and service contract businesses.
Join us as we continue to put these concepts into action.
GWSCA Chairman Terry Hawkins and Treasurer Greg Spraker are partnering with SAS to bring you "Accelerating Profits and Growth in Your Service Contract Business" webcast.